Frequently Asked Questions
Everything you need to know about bringing timeless elegance into your home.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your package departs our boutique.
How do you ensure fragile items arrive safely?
We take immense pride in our packaging process. Each ceramic, glass, and delicate item is double-wrapped in protective cushioning and secured in heavy-duty boxes to ensure it reaches your doorstep in perfect condition.
What is your return policy for home furnishings?
We want you to love your space. If you are not completely satisfied, you can return most items within 30 days of delivery. Please ensure items are in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, The Olive Branch Boutique ships to the contiguous United States and Canada. We are working on expanding our reach to more international destinations in the near future.
Are your products ethically sourced?
Yes, we prioritize partnerships with artisans and manufacturers who adhere to fair labor practices and sustainable production methods. Many of our textiles and wooden pieces are handcrafted by independent creators.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders almost immediately. You can modify or cancel your order within 2 hours of placement by contacting our customer support team at hello@theolivebranch.com.